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ServiceChannel

In-Depth Analysis of ServiceChannel’s Decision Engine Predictive Analytics Technology

IDC REPORT: Facility Management - A Deeper Look at ServiceChannel's Decision Engine Solution

Facility Management (FM) is evolving from a purely operational functional model to becoming a more strategic initiative for C-level executives. Due to this insurgence, software providers are turning to advanced technology to enable this evolution.

Because facilities management enables a better customer experience and now has a bigger seat at the table, IDC, the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets, analyzed ServiceChannel’s Decision Engine.

In this report, you will learn: CTA_WhitePaper_CoverOnStack_IDC

  • How to manage and fix the waste and inefficiency within the facility management industry with machine learning and advanced analytics;
  • The role that vendor management plays in creating a positive customer experience; and
  • How ServiceChannel’s Decision Engine enables faster data-driven decision-making capabilities for facilities managers.

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