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ServiceChannel

44% Reduction
in Work Order Resolution Time

FREE RESTAURANT CASE STUDY  Fast Casual Restaurant

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  • 44% Reduction in Average Work Order Resolution Time
  • 246% Improvement in Quality of Service
  • 30% Increase in Vendor On-Time Arrival Rate
  • 12% Increase in First-Time Work Order Completion Rate

““Now, vendors know that they’re ‘on-the-clock’ when the work orders are tracked through ServiceChannel. This makes them more accountable and we have seen that the performance has improved. To me, transparency is the key benefit; the system gives us the visibility and transparency in all areas of our operations that we need.”


Senior Facilities Manager

 

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