ServiceChannel

77% Reduction
of Work Orders Requiring NTE Increases

FREE RESTAURANT CASE STUDY  Ferguson

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  • 107% Increase in Contractor On-Time Arrival Rate
  • 77% Reduction of Work Orders Requiring NTE Pricing Increase
  • 100% Increase in First-Time Work Order Completion Rate

“Management was absolutely amazed at how easy it would be to use ServiceChannel data to make data-driven decisions and establish best practices such as NTE pricing. Data is king; if you can prove it and show it on paper, you’re ahead of the competition... In terms of budgeting, By deploying ServiceChannel, we have greatly improved transparency into all our repair and maintenance operations. Anybody who wants to know what’s going on can just open up the platform and find out. In other words, we’re finally operating like it’s 2017 as we should be, which will help us become more successful as a business.”

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Hank Van Gieson
Manager of Program Development, Facility Services, Ferguson

 

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