ServiceChannel

93% Reduction
in Resolution Time

FREE EDUCATION CASE STUDY  Brightside Academy

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  • 93% Reduction of Case Resolution Time
  • 164% Increase in Work Order Volume
  • Improved Communication Leading to Interdepartment Collaboration
  • Increased Visibility which Reduced Complexity Workflows and Time Constraints
  • Justified Hiring Additional Facilities Managers while Reducing Outside Labor Costs

"We were previously very siloed as a company – especially when it came to facilities management matters. Having a central service automation platform in place has enabled us now to be one team. It’s opened up the lines of communications greatly, which not only helps us resolve issues more quickly but has given us the justification to invest further into our program"

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Chelsea Prior
Senior Project and Technical Services Manager, Brightside Academy

 

 

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